Terms & Conditions

Collectively, you and MyPe are referred to as the “Parties” to this Agreement.

By agreeing to these terms and conditions, you enter into a legally binding agreement with MyPe ApS, a company incorporated under the Laws of Denmark, with CVR number [44906546] and a registered address at [Ehlersvej 7 2900 Hellerup]. This agreement grants you specific rights to use the Services provided by MyPe.

By accessing or using the Services, you consent to abide by these Terms and Conditions and any updates thereto.

1. Subscription and Engagement

• 1.1 By using any of our services, you agree to abide by these Terms and Conditions. If you do not agree with any of the Terms outlined here, please refrain from using our services.
• 1.2 You may utilize the products and services provided by MyPe, including the MyPe Platform (the “Services”), throughout the Term, in accordance with the terms set forth in this Agreement.
• 1.3 We reserve the right to change, modify, or update these Terms and Conditions at any time. We will make reasonable efforts to inform users of any changes through email.
• 1.4 This Agreement constitutes a legal contract solely between you and us. It does not, and is not intended to, create any partnership, joint venture, employment, or franchise relationship between us, nor does it designate MyPe as your agent.
• 1.5 These Terms and Conditions apply to all individuals accessing Cloud Software and/or Hardware services provided by MyPe, regardless of whether a subscription fee is paid.
• 1.6 You agree that we will be your sole provider of technological solutions that are similar to or equivalent to the Services you are currently using.
• 1.7 By agreeing to these Terms and Conditions, the User confirms that they are not and will not be regarded as a 'consumer' under the Danish Consumer Contracts Act.

2. Term Clarifications & Interpretations

• 2.1 “End User” designates any person or organization who places an order with you via the MyPe Platform.
• 2.2 “Platform” refers to the technology (both hardware and software) provided by MyPe as a SaaS company.
• 2.3 “Chargeback” is when a card payment is reversed because the cardholder disputes a transaction.
• 2.4 "Hardware" refers to any physical components provided to you as part of the Services.
• 2.5 “Business Day” means any day other than a Saturday, Sunday, or public holiday in Denmark.
• 2.6 "Client Agreement" refers to the agreement between us and you, which may be updated periodically.
• 2.15 “Insolvency Event” means any occurrences where the Customer suspends or threatens to suspend payment of its debts, or is deemed unable to pay its debts.

3. Usage Rights

3.1 In exchange for your fulfilment of the obligations under this Agreement, MyPe grants you and each Authorized Recipient a personal, nonexclusive, non-sublicensable, non-transferable, royalty-free license to use the Services.

3.2 You are accountable for all activities and actions conducted under your MyPe account. It is your responsibility to protect your account credentials and promptly inform us of any unauthorized access.

4. Hardware

• 4.1 All hardware purchases require full payment at the time of ordering for dispatch.
• 4.4 All hardware provided by the Company includes a one-year basic manufacturing warranty starting from the date of delivery dispatch.
• 4.14 Once an order for hardware is placed and payment is processed, it is final, and refunds or returns will not be permitted.
• 4.15 The Customer acknowledges and agrees that all hardware purchases through MyPe are final and non-refundable.

5. Warranty Claim & Return Process

5.1 The User retains the right to request a warranty return by contacting the Customer Support Team if they believe the equipment provided by MyPe is "not fit for purpose" within the one (1) year basic manufacturer’s warranty period.

5.4 After the hardware is repaired, the Company will return the repaired item to the User. If the hardware cannot be repaired, the Company will provide a replacement for the faulty hardware.

8. Your Obligations and Responsibilities

8.1 By using the Services, you represent and warrant that you accept and agree to the terms and conditions outlined in the Agreement.

• You represent and warrant that you have full power and authority to authorize the execution of this Agreement.
• You will comply with all applicable laws relating to the performance of your obligations.
• All pricing for food and other items available for sale through the Services will be transparent and include all applicable Taxes.
• You will conduct your business in a manner that positively reflects on our business, reputation, and good name.

12. Subscription Charges & Payments

12.1 Fees: You are responsible for paying the fees and costs associated with the Services and any hardware as detailed in the Client Agreement, Quotation, or applicable pricing page. All Fees are non-refundable unless explicitly stated otherwise.

12.5 Software License Renewal Fee: Based on your current license subscription level, your software license fee will be renewed either monthly or annually through Direct Debit or recurring credit/debit card payments.

13. Termination

13.1 The Agreement commences on the Effective Date and remains in effect for 36 months, unless specified otherwise in the Client Agreement. Following the Initial Term, the Agreement will automatically renew for successive 12-month periods.

13.3 We may at any time terminate the Agreement with immediate effect by written notice to you without payment of any amount or penalty if you commit a material breach, an Insolvency Event takes place, or you fail to pay Fees.

17. Subscription Responsibility & Default Protection

By accessing or using MyPe’s POS system or services, the customer acknowledges and agrees to the applicable subscription terms and pricing. Failure to activate or maintain an active subscription does not exempt the customer from payment obligations.

17.3 Subscription Minimum Term & Early Termination - All customer accounts are subject to a minimum service commitment of thirty-six months (36 months). If a customer defaults before the end of the 36-month period, they remain contractually obligated to pay for the full term.